Returns & Refund Policy

For hygiene and safety reasons, the following items are final sale only:

• Respiratory equipment
• Face masks and respirators
• Hand sanitizers
• Coveralls and protective suits

Please review these items carefully before purchasing, as returns cannot be accepted.

What to Do

1. Keep all packaging – retain boxes, wrapping, and protective materials
2. Contact us within 3 days of receiving your delivery
3. Provide photos if requested for verification
4. Wait for authorization before returning items

We'll replace damaged items in accordance with UK consumer rights legislation. Transit damage claims require photographic evidence.

Important: Do not discard packaging until your claim is resolved.

Eligibility

• Items must be unused and unworn
• Original packaging intact
• Products in resalable condition
• Returned within 14 days of delivery
• Return authorization obtained

Fees & Charges

• Restocking fee: 25% applies to most returns
• Shipping costs: Original shipping charges are non-refundable
• Return shipping: Customer's responsibility (unless our error)
• Independent customers: May qualify for fee exemptions

Note: Any modifications or alterations to items void return rights.

Before Dispatch

Cancel anytime before dispatch with no fees or charges.

After Dispatch

If your order has shipped, cancellation is treated as a return with a 20% restocking fee.

Hygiene Products

Non-returnable unless faulty:

• Ear defenders
• Earplugs
• Certain respiratory equipment

Personalized Items

Custom-printed or personalized products cannot be returned or exchanged under any circumstances.

Fire Retardant Sprays

Contact customer service before returning for safe handling instructions.

We don't offer direct exchanges. Instead:

1. Place a new order for your replacement item
2. Return your original item separately
3. Receive your refund within 3 weeks

This ensures faster delivery of your replacement without waiting for return processing.

Step-by-Step

1. Contact our returns department within 14 days
2. Receive authorization and return instructions
3. Package items securely in original packaging
4. Use tracked shipping for your protection
5. Keep your tracking number until refund is processed

Refund Timeline

Refunds are typically processed within 3 weeks of receiving your return.

Need help with a return?

• Return authorization
• Refund status updates
• Product-specific return queries
• General policy questions

Email: info@safetyworkwear.co.uk
Phone: 0800 123 4567
Hours: Monday – Friday, 9am – 5pm